Shipping and Refunds Policy

Returns, Refunds and Exchanges

We understand that buying online can be hard, because of this we offer an exchange or refund in the form of store credit on all full priced items—minus any shipping costs. Unfortunately any discounted or made to order items cannot be returned and are final sale.

To return an item, it must be in original condition, unused, unwashed and with all tags attached. To make a return or exchange please email info@toocrueltobekind.com within 24 hours of receiving your purchase. Please make sure that the returned item is back at Cruel HQ within 7 days of originally receiving the goods. Remember to get a tracking number as we can’t take responsibility for any lost or damaged packages.

Shipping

All items will be packaged and dispatched within three days of ordering. All orders are shipped from Hamilton, New Zealand.

Domestic Urban Courier $6.00NZD
Rural Courier $10.00NZD

Shipping within New Zealand will be delivered to an urban address within 5 working days. For rural deliveries please allow 10 working days. All orders will come with a tracking number, automatically emailed to you when order has been dispatched. Too Cruel To Be Kind does not take responsibility for lost packages— a refund can be issued to the customer only after it has been investigated and refunded from the courier company.

For any queries please email info@toocrueltobekind.com with your order number.